Organisations I’ve worked with

  • Crafting of user-centred content for Catalyst - a game for change makers.

    Impact area: system transformation

    Scope: content design

  • Building human-centred design capability and processes within the department of energy, environment and climate action.

    Impact areas: environment and climate

    Scope: human-centred design • content design • capability building

  • A website refresh for National Legal Aid.

    Impact areas: legal and justice

    Scope: content and UX audit • information architecture • content recommendations for new website build.

  • A website refresh for Independent Children’s Lawyers

    Impact areas: legal and justice

    Scope: content and UX audit • information architecture • content recommendations for new website build.

  • Improved and streamlined a suite forms commercial customers use to get their power and water connected.

    The result were forms that were easy to understand, complete, submit and process.

    Impact areas: digital transformation

    Scope: user-centred content • user experience (UX) • human-centred design

  • Guiding safe and responsible use of artificial intelligence in Australia. I worked with NAIC and Data 61 at CSIRO to craft a comprehensive guide to support businesses adopt the recently introduced Australian Voluntary AI Safety Standard.

    Impact areas: environment and climate • ethics and humane technology • business innovation

    Scope: design strategy • user-centred content • human-centred design • systems thinking

  • Improving anxiety literacy in schools. Engaged with children, parents, teachers and other education and mental health support staff to create a suite resources to improve anxiety literacy in schools.

    Impacts areas: education • health and wellbeing

    Scope: co-design • content design • user-centred content

  • Developed a guide to help Ambulance Victoria create more people-centred services and models of care.

    Impact areas: health and wellbeing

    Scope: human-centred design • service design • content design • user-centred content • capability building

  • Read the case study.